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Access and Equity Policy

The Arthur Group Pty Ltd will meet the needs of individuals, and the community as a whole, through the integration of access and equity guidelines. We will ensure that equity principles for all clients, staff consultants and students are implemented through fair allocation of resources and the right to equality of opportunity without discrimination.  We will increase the opportunities for people to participate in the vocational education and training system.

The methods adopted to enact this policy include:

All students will be supported by on line resources as they become available.

The Arthur Group will provide information, where applicable, of language, literacy, numeracy and employability assistance.

Refund Policy

Course manuals will be posted after payment is made.
Refunds are available if materials are returned to The Arthur Group Pty Ltd within two weeks of receipt of materials. However an administration fee of 10% of course fee will be charged. No other refunds are available.

Reporting to Registration Body

The RTO must advise the appropriate registering body the following information:

Issues, Complaints and Appeals

It is our preference to work closely with students and clients to ensure all service provided by The Arthur Group is satisfactory. If there are any issues, every endeavour will be made to sort the issue out immediately and satisfactorily by all involved. If the complaint or appeal cannot be dealt with on an informal basis a formal complaint/appeal will be made using the following process.

Complaints and appeals for any issue, should be submitted to The Arthur Group in writing by letter, fax or email. This letter should list specifically the complaint and what is required to be reviewed. Complaints and issues must be brought to our attention within one month of the event.  (These letters will be filed in hard copy in the student file – record issue on database.)

Complaints and appeals on results must be made within one month of delivery of result of assessment.  (These letters will be filed in hard copy in the student file – record issue on database.)

The letter will then be reviewed by the Principal and appropriate consultant/Manager within one month of receipt.
Client/Student will be notified, in writing, of the outcome of the review. If the student/client is not satisfied with the result of the review, The Arthur Group will seek a third party (who is satisfactory to both The Arthur Group and the student/client) to review the issue. Both parties will agree to accept the decision of the independent third party. The Arthur Group and the participant will be able to put their case before the independent third party. This review will also be reported in writing.

This issues, complaints and appeals process will apply to any situation involving an Arthur Group Consultant and a student or client. Again we encourage all situations to be resolved informally in the first instance.

Reassessment

If a participant in a The Arthur Group course has an issue with any part of the assessment, he or she may ask for a reassessment, stating the area of concern with the assessment.

The process is as follows:

Moderation of Assessment

The Manager PD & E of The Arthur Group is responsible for monitoring and moderating between all assessors used within The Arthur Group accredited courses.

Each year a moderation exercise will take place, where a sample of all assessments will be reviewed by the Principal and Manager PD & E of The Arthur Group.   The moderation will ensure all assessors are interpreting and assessing at the same level.

The yearly review is a formal exercise, however all assessors will be informally reviewed at intervals throughout the year. .

RPL Policy

If you are already in a training or management position and have experience as a facilitator/assessor/project manager, you may be able to have that experience recognised and credited towards your course (respectively). In these cases, you may submit the work you have done previously for assessment.

It is strongly suggested that you contact The Arthur Group to discuss if your experience is eligible for recognition of prior learning. The Arthur Group will then be in a position to advise the best course of action and provide details of credit transfers.

The Arthur Group is required to recognize Australian Qualifications Framework (AQF) qualifications and statement of attainment provided by any other Registered Training Organisation.

Certified copies will be required to be provided for this recognition to be valid.

Reference: TAG Pty Ltd/Templates/Application for RPL (Cert / Diploma {year})

OH & S Policy

The Arthur Group is committed to providing a safe and healthy work environment for all employees, contractors and visitors. We are dedicated to the continuous improvement of our safety and health programs with a focus on reducing risk and the elimination of work related illness and injury.

Principles

The process is as follows:

Responsibilities

The Arthur Group recognizes that management has the overall responsibility to provide a safe and healthy workplace through the effective implementation of this policy. Each Manager/Contractor is expected to take responsibility and be accountable for implementing this policy within their area of responsibility. OHS results will be part of the assessment of management performance each year.

This OHS Policy is a shared responsibility. Each employee, contractor or visitor is responsible for ensuring that work activities are undertaken in a safe manner and in accordance with OHS training, procedures and policies.

Privacy Policy

The Arthur Group collects the above enrolment information as per National RTO standards and AVETMISS Vet Provider Collection specifications. Enrolment information is stored securely. Personal information is protected by the Privacy Act 1988 Cth (Privacy Act).

The collection, use and disclosure of your personal information required to validate your USI number is also protected by the Student Identifiers Act 2014 Cth (SI Act).

Privacy Notice

Under the Data Provision Requirements 2012, The Arthur Group is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by The Arthur Group for statistical, regulatory and research purposes.

The Arthur Group may disclose your personal information for these purposes to third parties, including:

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

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